SocioQueue is an AI-native social media planning, scheduling, collaboration, and publishing platform. This Privacy Policy explains how SocioQueue collects, uses, stores, shares, and protects information when you visit our website, create an account, request access, connect social media accounts, use our product, contact us, or subscribe to our services.
SocioQueue is a product by eezpal. References to “SocioQueue”, “we”, “us”, or “our” refer to the owner and operator of SocioQueue.
By using SocioQueue, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
We collect information that you provide directly, information generated when you use the Service, and information received from connected third-party services.
1.1. Account Information
When you create an account, request access, join a workspace, or subscribe to SocioQueue, we may collect:
- Name.
- Email address.
- Password or authentication details.
- Profile details.
- Company, team, or workspace name.
- Role or permission level.
- Billing status.
- Plan information.
- Account settings.
- Communication preferences.
We may also collect authentication information if you sign in using a third-party login provider.
1.2. Workspace and Team Information
If you create or join a workspace, we may collect:
- Workspace name.
- Workspace members.
- Roles and permissions.
- Invitations.
- Approval settings.
- Connected channels.
- Brand or client information.
- Team activity related to drafts, approvals, scheduling, and publishing.
- Workspace administrators are responsible for managing access and permissions for their team members.
1.3. Content You Create or Upload
SocioQueue may collect and store content you create, upload, import, generate, schedule, approve, or publish through the Service, including:
- Post drafts.
- Captions.
- Campaigns.
- Content calendars.
- Prompts.
- AI-generated outputs.
- Images.
- Videos.
- Media files.
- Hashtags.
- Links.
- Comments, notes, and approval messages.
- Brand assets.
- Client-safe summaries.
- Publishing schedules.
- Post status and history.
We use this content to provide the Service, including saving drafts, generating content, showing previews, scheduling posts, sending content to connected social platforms, and maintaining publishing history.
1.4. Connected Social Media Account Information
When you connect a social media account or other third-party channel, we may collect information made available through that platform’s API or authorization process, such as:
- Account ID.
- Profile name.
- Username or handle.
- Profile image.
- Page, brand, or channel metadata.
- Access tokens and refresh tokens.
- Token expiry information.
- Permissions granted.
- Connected platform status.
- Publishing and scheduling metadata.
- Post IDs.
- Basic analytics or engagement data, where available.
- Error messages returned by the platform.
We use this information only to provide features such as connecting accounts, displaying available channels, scheduling posts, publishing content, retrieving publishing status, and showing analytics or history.
We do not control third-party social platforms. Their own privacy policies and terms apply when you use their services.
1.5. Billing and Payment Information
If you subscribe to a paid plan, we may collect billing-related information such as:
- Plan name.
- Subscription status.
- Billing email.
- Payment status.
- Invoice records.
- Transaction identifiers.
- Country or tax-related information.
We may use third-party payment providers to process payments. We do not intentionally store full credit card numbers on our own servers unless explicitly stated. Payment details are usually handled by the payment processor according to their own privacy and security policies.
1.6. Usage and Device Information
When you use SocioQueue, we may automatically collect technical and usage information, including:
- IP address.
- Browser type.
- Device type.
- Operating system.
- Referral pages.
- Pages visited.
- Features used.
- Actions taken in the product.
- Login times.
- Session information.
- Approximate location based on IP address.
- Error logs.
- Performance logs.
- Security logs.
- API request logs.
- Integration status.
This helps us operate, secure, debug, improve, and understand the Service.
1.7. Communications
If you contact us, request support, join a waitlist, submit a form, respond to emails, or communicate with us through chat or social media, we may collect:
- Name.
- Email address.
- Message content.
- Support history.
- Attachments you send.
- Feedback.
- Bug reports.
- Feature requests.
- Any other information you choose to provide.
2. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain SocioQueue.
- Create and manage accounts.
- Create and manage workspaces.
- Authenticate users.
- Connect social media accounts.
- Save drafts and content calendars.
- Generate AI-assisted content.
- Schedule and publish posts.
- Display publishing history and analytics.
- Process subscriptions, billing, and payments.
- Provide customer support.
- Send product, account, security, and billing communications.
- Improve product quality and user experience.
- Debug errors and monitor performance.
- Prevent abuse, spam, fraud, and unauthorized access.
- Enforce our Terms and Conditions.
- Comply with legal obligations.
- Develop new features and improve existing features.
- Communicate updates, offers, and product announcements, where permitted.
You may opt out of marketing emails, but we may still send important transactional, account, billing, or security messages.
3. AI Features and Processing
SocioQueue may include AI-powered features that help generate, rewrite, summarize, repurpose, or improve social media content.
When you use AI features, the information you provide, such as prompts, drafts, brand context, uploaded content, or selected workspace data, may be processed to generate AI outputs.
Depending on how the product is configured, AI processing may be performed by SocioQueue or trusted third-party AI service providers.
You should not submit sensitive personal data, confidential business information, trade secrets, regulated data, or information you are not authorized to use in AI prompts or content unless you are comfortable with that information being processed for the requested AI feature.
AI-generated content may be inaccurate or unsuitable. You are responsible for reviewing and approving AI outputs before publishing or using them.
4. Cookies and Similar Technologies
SocioQueue may use cookies, local storage, pixels, and similar technologies to:
- Keep you signed in.
- Remember preferences.
- Secure accounts.
- Understand website usage.
- Measure product performance.
- Improve user experience.
- Support analytics.
- Support marketing or attribution.
You can control cookies through your browser settings. Blocking some cookies may affect how SocioQueue works.
5. How We Share Information
We do not sell your personal information.
We may share information only when necessary for the following purposes:
5.1. Service Providers
We may share information with trusted vendors and service providers that help us operate SocioQueue, such as:
- Hosting providers.
- Database providers.
- Email providers.
- Payment processors.
- Analytics tools.
- Error monitoring tools.
- Customer support tools.
- AI service providers.
- Authentication providers.
- File storage providers.
- Infrastructure and security providers.
These providers are allowed to process information only as needed to provide services to us.
5.2. Connected Third-Party Platforms
When you connect a social media account and publish, schedule, or manage content through SocioQueue, we share the required content and metadata with the relevant third-party platform.
For example, if you schedule a post to a connected social account, we may send the post text, media, scheduled time, account identifier, and required authentication details to that platform.
5.3. Legal and Safety Reasons
We may disclose information if we believe it is reasonably necessary to:
- Comply with law, regulation, legal process, or government request.
- Protect the rights, property, or safety of SocioQueue, users, or the public.
- Investigate fraud, abuse, security incidents, or policy violations.
- Enforce our Terms and Conditions.
- Prevent harm or illegal activity.
5.4. Business Transfers
If SocioQueue is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction. We will take reasonable steps to ensure your information continues to be protected.
6. Data Retention
We keep information for as long as necessary to provide the Service, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and support legitimate business needs.
Retention periods may vary depending on the type of data, account status, legal requirements, backup schedules, and operational needs.
If you delete content or close your account, we may remove or anonymize associated data, but some information may remain in backups, logs, billing records, legal records, security records, or third-party systems for a limited period.
7. Data Security
We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, alteration, and disclosure.
These measures may include access controls, encryption where appropriate, secure infrastructure, authentication, monitoring, backups, and limited access by authorized personnel.
However, no online service is completely secure. We cannot guarantee absolute security of your information.
You are responsible for keeping your account credentials secure, protecting your devices, managing workspace access, and ensuring that connected social accounts are authorized and protected.
8. Your Choices and Rights
Depending on your location and applicable law, you may have rights to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your personal information.
- Object to or restrict certain processing.
- Request a copy of your data.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications.
- Close your account.
- Disconnect third-party social media accounts.
- To make a request, contact us at hello@socioqueue.com.
We may need to verify your identity before completing certain requests.
9. Account Deletion
You may request deletion of your SocioQueue account by contacting us at hello@socioqueue.com or by using any account deletion feature available in the product.
Deleting your account may delete or disable access to your workspaces, drafts, schedules, content, connected accounts, analytics, team settings, and other data associated with your account.
If you are part of a workspace owned by another user or organization, some information may remain visible to the workspace owner or administrators.
We may retain certain information where required by law, billing obligations, dispute resolution, fraud prevention, backup systems, security logs, or legitimate business needs.
10. Disconnecting Social Accounts
You may disconnect social media accounts from SocioQueue where the product supports it.
After disconnection, SocioQueue may no longer be able to publish, schedule, retrieve analytics, or manage content for that account.
Some previously published content may remain on the third-party platform and must be managed directly through that platform.
You may also revoke SocioQueue’s access from the relevant third-party platform’s own settings where available.
11. International Data Processing
SocioQueue may use service providers located in different countries. Your information may be processed, stored, or transferred outside your country of residence.
Where required, we will take reasonable steps to protect information according to applicable privacy laws.
12. Children’s Privacy
SocioQueue is not intended for children. You should not use SocioQueue if you are under the age required to legally use online services in your location.
We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
13. Marketing Communications
We may send you product updates, educational content, launch announcements, feature news, promotions, and other marketing communications where permitted.
You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us.
Even if you opt out of marketing messages, we may still send transactional emails related to your account, subscription, billing, security, product usage, or legal notices.
14. Third-Party Links
SocioQueue may contain links to third-party websites, platforms, services, or integrations. We are not responsible for the privacy practices, content, security, or policies of third-party services.
You should review the privacy policies and terms of any third-party service you use.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above.
If we make material changes, we may provide notice through the website, application, email, or other reasonable means.
Your continued use of SocioQueue after an updated Privacy Policy becomes effective means you accept the updated policy.
16. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your personal information, contact us at: